Customer Service E-Commerce in 77043 at The Ōnin Group

Date Posted: 7/15/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    77043
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/15/2020

Job Description

The Customer Service attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders,  prepare correspondences and fulfill customer needs to ensure customer satisfaction.  

Job Requirements

  •                 Minimum 2 years of experience at e commerce
  •                 Prior Customer Support Software experience a MUST (Freshdesk and/or Gorgias experience Strongly preferred)
  •                 Amazon Seller Central: 1+ year (Preferred)     
  •                 ERP System: 1+ year
  •                 CRM experience (salesforce desirable)
  •                 Professional, proactive demeanor

Skills and Abilities:


o   Customer orientation and ability to adapt/respond to different types of characters


o   Excellent communication skills


o   Work independently, self-starter that can drive business with minimal supervision


o   Works well under pressure


o   Ability to multi-task, prioritize and manage time effectively


o   Be outgoing and enjoy working in an open, team-driven environment


o   Be comfortable working with computers and web-based applications


o   Have experience handling a high-volume workflow in a professional setting


o   Quickly becoming familiar with brand voice, software platforms, and common issues